EU Trade Tips & Information

If you or your clients have a specific question about importing, exporting or customs reliefs

Here we provide you with a host of useful links to a variety of sources provided by HMRC

Call HMRC’s Customs and International Trade helpline on 0300‌‌‌ ‌322‌‌‌ ‌9434. The helpline is open from‌‌ ‌8‌‌‌am‌‌‌ ‌to‌‌‌ ‌10‌‌‌pm‌‌‌‌‌‌ ‌Monday to‌‌‌‌‌‌ ‌Friday and from‌‌‌‌‌ ‌8am‌‌‌ ‌to‌‌‌ ‌4pm at‌‌‌ ‌weekends. You can also send HMRC your questions or contact them by webchat.

The Export Support Service is a new helpline for UK businesses to get answers to practical questions about exporting to Europe. The service is a ‘one-stop shop’ and brings together UK government information, making it easier for exporters to access advice and support.

Visit our HMRC YouTube channel

HMRC’s YouTube channel has videos and recorded webinars about customs processes and what your clients need to do before they trade goods with the EU.

Watch HMRC’s Rules of Origin recorded webinar to understand the process and what your clients need to do if they buy from, send or sell goods to the EU.

Register now for HMRC’s live webinars

HMRC will explain existing guidance and answer general questions about the content. HMRC are unable to answer questions specific to the items you or your clients import or export on the webinars.

Importing – steps you need to take before making your supplementary declaration – get advice on how to make a supplementary declaration and how intermediaries can help

Customs Import Declarations: an overview – of the whole declarations process

Exporting: what you need to do to keep your goods moving – covering zero-rated VAT, customs declarations, using an intermediary as well as licences, certificates, and authorisations

Trader responsibilities when using an intermediary – your client’s responsibilities if using an intermediary to complete import or export declarations

Importing food and drink, and animal products from the EU to Great Britain – DEFRA webinars about upcoming changes and how to register and use the import system IPAFFS (Import of Products, Animals, Food and Feed System).

You can also find webinars and videos from other government departments about trading with the EU.

Useful information

Download the trader checklist, read our updated guides or visit our customer forums.

Sign up for the Trader Support Service if your clients are moving goods between GB and Northern Ireland. You, or your clients, can access online training modules and webinars for support with the Northern Ireland Protocol.


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