MSDC Services over Xmas 2020

I wanted to let you know that this year after an exceptionally challenging year for us all the Council offices at Mid Sussex DC will close from lunchtime on Thursday 24th December 2020 and reopen at 8:45am on Monday 4th January 2021.

We will have a number of services available online during this time.  These are:

Benefits Service

If you have contacted us as you would like to know how to make a claim for Housing Benefit and/or Council Tax Support this can be done online:

You can also use our benefit calculator to see how much you will be entitled to

If you would like further information about Revenues and Benefits services, please visit our website:

Council Tax

Our website at has lots of information about our Council Tax services in the meantime.

To pay Council Tax online or via the automated telephone payment line please go to:

Business Rates

Our website at has lots of information about our Business Rates services in the meantime.

If you are a business and wish to apply for a COVID19 business grant please do so at

To pay Business Rates online or via the automated telephone payment line please go to:

Data Protection and FOI Enquiries

Requests for personal information under Data Protection and for FOI enquiries, please redirect to

Out of Hours Emergency Telephone Number

If you need Emergency Support due to COVID19, please call the West Sussex Community Hub on 033 022 27980.

If any query cannot wait you can call our Council Out of hours emergency telephone number of 0845 602 1035. Calls to this number cost 5p per minute plus your telephone company’s network access charge.

New Telephone System

Whilst contacting you could I please bring to your attention that the Council plans to implement a new corporate telephone system on Wednesday 16 December 2020.  There may be some disruption for an hour or two to telephone calls during the day this Wednesday.  Email and online access will be unaffected.

For any emails, work or messages received during the festive break we will respond as quickly as we can on our return to the office

We would like to take the opportunity to wish you all a lovely festive break and lets hope a better 2021 than 2020.  We also thank you for all your help and support during 2020 in what has been for us all, I am sure, the most challenging of years in so many ways and we look forward to continuing to work with you in 2021.

Please take care and please stay safe during the festive break and into 2021.

Thank you

Kevin Stewart, Business Unit Leader Revenues and Benefits, Mid Sussex District Council


If your income has changed as a result of Coronavirus you may be entitled to claim some financial assistance, our benefit calculator will help you find out what you can claim

The Council has an ‘employment support’ scheme that offers practical help and assistance in finding work. The scheme has the overall aim of helping residents avoid possible eviction through rent arrears by increasing their income through paid employment. This 1:1 service works with individuals to overcome any barriers they may have in entering the workplace. To find out more and to register for this scheme please visit

Register now for our web-based self-service system on our webpage

Review your account and benefits online, including:

  • When you’ll be paid.
  • Your entitlement to Housing Benefit and Council Tax Support
  • Overpayments.
  • Your claim details.

This is available 24 hours a day.

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