Event: Confident & Effective Communication Skills

Date: 24 July 2019, Time: 9.30-4.30, Venue: The King's Centre, 33 - 35 Victoria Road, Burgess Hill, RH15 9LR

Confident & Effective Communication Skills – July    Book

Delegates are given tools and techniques for dealing assertively and constructively with difficult behaviours in the workplace, leading to more positive outcomes. All in all it’s a course few can afford to miss if they value building better, more productive relationships in work and life.

SUBJECTS COVERED, BUT NOT LIMITED TO, INCLUDE:

  • Understanding the barriers to effective communication
  • The balance between verbal and non-verbal communication and using your natural rapport building skills
  • Using Email professionally and appropriately
  • The difference between Aggressive, Submissive and Assertive behaviour
  • How to choose a professional response and avoid your emotional instincts
  • Listening so you really understand and build relationships
  • Using assertive and positive language
  • Six useful assertive communication techniques and how to apply them
  • Dealing with difficult behaviour and situations with confidence

 

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