Course – Building Client Relationships

Sussex Chamber of Commerce Course to be held at The King’s Centre, 33-35 Victoria Road, Burgess Hill RH15 9LR  on 19th Sept from 9.30 – 4.30

01444 259259

The course is ideal for people of all levels who are in a position where they need to interact regularly with their clients, whether that is in sales, customer service or at a senior management level where client relationships are often made or lost.

AIM

To make the process of relationship building a more conscious process in the minds of delegates, and to provide the skills and structure that will lead to trust based, profitable relationships.

OBJECTIVES

• To understand the fundamentals of what makes a positive relationship

• To understand the importance of focussing on client needs

• To be able to recognise key attributes that drive certain behaviour, and be able to respond accordingly

• To learn the importance that trust plays in relationship building and how to earn it

• To understand the dynamics of good and bad communication and why it sometimes goes wrong

• To build self-awareness on how we handle certain situations with clients

• To establish a 5-stage framework that will provide structure to developing positive relationships

CONTENT

• What makes a good professional relationship

• The importance of trust

• The Drivers of Behaviour Getting

• To Trusted Advisor status

• Relationship Development Framework

• The dynamics of Effective Communication

• Action Planning

Share on facebook
Facebook
Share on twitter
Twitter
Share on linkedin
LinkedIn

Register your interest

For BHBPA events please provide your contact details below.

For events hosted by 3rd parties, please DO NOT USE THIS FORM. Instead, close this form and use the Organiser’s link provided.

loading event...

X