News: Course – Building Client Relationships

Posted on 11th September 2019

Sussex Chamber of Commerce Course to be held at The King’s Centre, 33-35 Victoria Road, Burgess Hill RH15 9LR  on 19th Sept from 9.30 – 4.30

01444 259259

The course is ideal for people of all levels who are in a position where they need to interact regularly with their clients, whether that is in sales, customer service or at a senior management level where client relationships are often made or lost.


To make the process of relationship building a more conscious process in the minds of delegates, and to provide the skills and structure that will lead to trust based, profitable relationships.


• To understand the fundamentals of what makes a positive relationship

• To understand the importance of focussing on client needs

• To be able to recognise key attributes that drive certain behaviour, and be able to respond accordingly

• To learn the importance that trust plays in relationship building and how to earn it

• To understand the dynamics of good and bad communication and why it sometimes goes wrong

• To build self-awareness on how we handle certain situations with clients

• To establish a 5-stage framework that will provide structure to developing positive relationships


• What makes a good professional relationship

• The importance of trust

• The Drivers of Behaviour Getting

• To Trusted Advisor status

• Relationship Development Framework

• The dynamics of Effective Communication

• Action Planning

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"If Carlsberg did networking they would do it the BHBPA way. Each event is packed with great ideas, thought provoking presentations and fun. As a small business we feel supported and part of the community. We have built friendships and business relationships and there is always plenty of advice on hand to benefit us all so don’t hesitate to join whatever the nature of your business. "

Angela Gill, Managing Director
(Bio Productions Ltd)

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Peter Hook, Manager
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It’s much more than just a networking group, although it is supremely good at that too. BHBPA is inclusive and friendly and acts like a mutual-support society. The events are stimulating, worthwhile and often great fun and I believe most members share this opinion.”"

Susan Fleet, Managing Director
(Lea Graham Associates)

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