News: Confident Communication Skills Course

Posted on 17th July 2019

Confident & Effective Communication Skills – July

Delegates are given tools and techniques for dealing assertively and constructively with difficult behaviours in the workplace, leading to more positive outcomes. All in all it’s a course few can afford to miss if they value building better, more productive relationships in work and life.

SUBJECTS COVERED, BUT NOT LIMITED TO, INCLUDE:

  • Understanding the barriers to effective communication
  • The balance between verbal and non-verbal communication and using your natural rapport building skills
  • Using Email professionally and appropriately
  • The difference between Aggressive, Submissive and Assertive behaviour
  • How to choose a professional response and avoid your emotional instincts
  • Listening so you really understand and build relationships
  • Using assertive and positive language
  • Six useful assertive communication techniques and how to apply them
  • Dealing with difficult behaviour and situations with confidence

 

WHAT HAVE PREVIOUS PARTICIPANTS SAID

“I believed that I had good communication skills. I have however, been surprised at how much I learnt.” Kristina Goslelow, K&S Technology Ltd

“Very good, I learnt a lot due to this course about showing emotions and body language. Has helped me a lot to go back to work…thank you!”Jessica Batchelor, K& S Technology Ltd

“I found it very personal and met my needs perfectly.” Charlotte O’Rourke, Love Local Jobs.com

“The course delivered in terms of my objectives to learn how to effectively say no & be more assertive in communication. (I have) Gained confidence.” Hannah Mitchell, Fittleworth Medical Ltd

“There are some very useful tools included in this course which I am sure will be very helpful to me.” Rolf Bradley, Fittleworth Medical Ltd

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Testimonials

"“I can’t speak highly enough of the BHBPA. As a small local business we feel very much part of a community and thoroughly enjoy the annual exhibition and meetings throughout the year. Over the years we have built fantastic working relationships with many BHBPA members and every meeting and event offers us opportunities to work with more. This is networking at its best! ” "

Judi Arditi, Director
(Travail Employment Group)

"“Sutton Winson have been members of the BHBPA for around 7 years. We have found it a great way to keep in touch with Burgess Hill businesses and to meet with likeminded people. It’s not just another “networking” group, as it tackles the real issues and gets things done”"

Bruce Millington, Manager
(Sutton Winson Ltd)

"If Carlsberg did networking they would do it the BHBPA way. Each event is packed with great ideas, thought provoking presentations and fun. As a small business we feel supported and part of the community. We have built friendships and business relationships and there is always plenty of advice on hand to benefit us all so don’t hesitate to join whatever the nature of your business. "

Angela Gill, Managing Director
(Bio Productions Ltd)

""BHBPA is a really well organised and run group, great for networking and benefitting from knowledgeable local speakers with real business insight. Peter brings enthusiasm and humour which helps drive the association forward. I am glad to be part of it.""

Dave Farmer, German Translator
(Dave Farmer & Co)